It is about time SMRT thought about partial train closures. These operations will inevitably inconvenience many commuters and cause a good amount of grief, but they are a necessary step a system that is 30 years old needs.
For those of us who are still going on about how maintenance should have been done more comprehensively in years past, well, can’t turn back the clock now can you? So if it’s a blame game you want to play, go right ahead, but those comments will effectively amount to nothing now. At this point, as with any other point in time, we can look both forward and back, but only one way is most productive.
SMRT needs to think, and think hard, on how to make the partial maintenance closures as unobtrusive a possible. A partial closure is no trivial operation. It is a big project with many moving parts. To expect it to proceed without a hitch is ill-advised. This time, the words “Sorry for the inconvenience” must amount to more than just a pleasantry.
A letter sent in by a Today reader Ronald Chan (Temporary MRT closures the right way to go, 17 April 2012) has some instructions on how to tame the inconvenienced mob: